- Human Resource Planning - Liaise with Recruiters, HR representatives, Payroll and Contact Centre, to resolve issues and fulfill employee expectations - Review process on a regular basis and re-engineer when required by change requests - Manage all process documentation and keep checking for updates to maintain current process flows. - Ensure Performance management and other internally developed tools like Time sheets are being duly filled by team and data being analyzed regularly. - Help with Implementing Performance Management for team by giving consistent feedback to Team Leads on their scorecards and also Conduct Performance Appraisals