KEY SKILLS: - Excellent communication Skills - Sound Technical Knowledge of DNS & Web Hosting -Basic knowledge of Perl, CHI, HTML, Java & e-commerce -Intermediate knowledge of MS Office suite, include Excel -Good Customer service & interpersonal Skills -Ability to Multi task -Good Typing Speed (25-30 w.p.m.) JOB DESCRIPTION: -To provide world class service to all small business customers in a customer centric environment -Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple customer tools -Assisting customers with inquiries while providing consultative support and recommendations -Document in detail all interactions with customers -Educate customers on products. Help customers to be successful -Successfully performs against department scorecard metrics including Quality Assurance, First Contact Resolution, and Customer Satisfaction Rating